By the Book

"Here you go, Timmy. A book on the history of baseball. It explains how the game is played. And here are all the rules. And there are the stats of all the all-time greats."

Says no one.

If you want to teach a kid how to play baseball, you get a ball and gloves and start playing catch. You don't hand them the policy and procedures manual.

Yet that's the instinct in so much of the work we do. Read the manual, watch the training videos, shadow someone, and then we'll let you get your hands dirty.

With baseball, we just call it practice. At work, however, we treat it as something else entirely.