Come from behind the screen

In the era of email, sometimes the signal we send gets crossed and isn’t properly perceived.

Maybe we got careless in our wording. Perhaps we just rubbed someone the wrong way. Regardless, there is a trick that works every time to fix this.

Pick up the phone and call the person. Tell them what happened and how you are here to make it right.

Much more difficult to do when we are constantly hiding behind a screen.

Rule of thumb: If one email doesn’t fix the situation, call.